SHIPPING POLICY
You will notice that no shipping charges are shown during your check out process no matter what method of delivery you choose.
We do this to allow you to receive to lowest shipping cost possible. In an effort to keep the cost of shipping down,
we try to consolidate shipments, and use the most efficient method of shipping, whether it be freight or UPS ground services.
The shipping charges will be determined by our shipping department and you will be notified of the cost. This is the best way for us to give you the lowest cost on shipping your product.
OFFERS OF FREE SHIPPING:
All offers of free ground shipping only apply to shipping addresses in the continental United States. This
notification will appear above the product information and on the cart page.
FLAT RATE GROUND SHIPPING:
Some products have a standard ground shipping policy if you require the product faster please notify us in the notes section during checkout
If you have special shipping requirements please contact our sales department. Email us help@sdhqoffroad.com
PROCESSING YOUR ORDER:
After the shipping costs have been calculated, you will be sent an email with an updated link to your order. Your updated order will include your order's shipping costs and be your original order with the letter "A" at the end. While checking for updates on your order please add an "A" to the end of your order number, as your order number without the "A" will show canceled since it has been superseded.
FIBERGLASS SHIPPING POLICY:
Our shipping department takes the same time and effort in packaging your products as our engineers do in designing them. However, damage can still occur in shipping. Most of these damaged items can be easily repaired during install and or in paint prep. If this is not the case, the buyer must inspect the packaging and the products carefully upon receiving them, then accept the shipment and if need be, notate any damages and irregularities, such as crushed, torn, punctured, or broken parts on both the packaging and the product, on the freight bill or receipt at the driver’s presence. A signed receipt without any notation releases the carrier as well as SDHQ from any further damage claim. Discovery of damages after a clear delivery becomes the responsibility of the customer.
The buyer must notify SDHQ of any damages within 24 hours. In cases of damage with proper notion on receipt, the carrier will determine whether to pay for the repair cost or replacement value of the damaged goods after damage inspection. Replacement value is the amount the buyer paid to SDHQ and is not negotiable. All disputes about the settlement amount shall be addressed with the carrier. SDHQ, under no circumstances, shall be liable for the damaged product or for subsequent settlement of the claim with the carrier.
